Privacy Policy

1. Information Collection

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support.

Our commitment to your privacy is paramount. We ensure that all personal data is handled with the highest level of security and confidentiality.

2. Information We Collect

We collect personal information including your name, email address, phone number, payment information, and booking preferences when you use our services.

We may also automatically collect technical data such as your IP address, browser type, device information, and browsing patterns when you visit our website.

3. How We Use Your Information

We use your information to process bookings, communicate with you about your reservations, provide customer support, and improve our services.

With your consent, we may also use your information to send you promotional offers, newsletters, and updates about new properties and services.

4. Information Sharing

We do not sell your personal information. We may share your information with property owners, payment processors, and service providers necessary to fulfill your booking.

We may also disclose your information when required by law or to protect our rights, safety, and property.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also request a copy of your data or object to certain processing activities.

To exercise your rights, please contact us at privacy@luxeproperties.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy.

Booking records are retained for 7 years for legal and accounting purposes. You may request earlier deletion where legally permitted.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@luxeproperties.com.